Frequently Asked Questions

Shipping & Delivery

Q: When will my order be shipped?
A: Orders are processed within 1–2 business days and delivered within 5–10 days depending on your location.

Q: Do you offer international shipping?
A: Currently, we ship across India only.

Returns & Refunds

Q: Can I return a product?
A: Yes! We offer a 7-day return window. Items must be unused and in original condition.

Q: When will I receive my refund?
A: Once the product is received and inspected, refunds are processed within 5–7 working days.

Order Issues

Q: I received a damaged item. What do I do?
A: Contact us immediately at support@coreluxsauna.com with a photo and your order number — we'll sort it out fast!

Q: I made a mistake in my order. Can I change it?
A: Changes can be made within 1 hour of placing your order. Contact us as soon as possible.

Payments & Security

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and secured by Shopify's trusted checkout system.

Q: What payment methods do you accept?
A: We accept all major cards, UPI, and wallets like Paytm, PhonePe, and Google Pay.

Need More Help?

Reach out to us anytime at support@coreluxsauna.com or through our Contact Page.